Buying our products

Ordering could not be easier here at Merlin Glass and Art. Our payment system is operated through Paypal where you can pay easily with a Paypal account or alternatively with a Debit or Credit card. You can now also pay with a Credit or Debit card through the Stripe facility!

Delivery

'Available now' items are usually dispatched within 1 week.

'Made to order' items will take up to 3 weeks, but this will be longer during busy periods of the year, such as in the run up to Christmas.

N.B. If you have a specific deadline for your order which is earlier than these guidelines, please contact us before ordering to ensure that your deadline can be met and to avoid disappointment.

Most items are sent via Royal Mail First Class or First Class Signed for service. 

We ship overseas via Royal Mail Air Mail services, which is a tracked and signed service.... but please be aware that you will be liable for any customs tax charges or import duty on overseas orders.

Packaging

Each item is individually and carefully wrapped in tissue paper or placed in a paper or organza bag and bubble wrap and posted in a durable box or jiffy bag. If you require a personal message sent with an item, please let us know at the time of ordering.

Pricing

All prices were correct at the time of going to press and include VAT at the current rate. We do however reserve the right to change prices and specifications without prior notice.

Terms and Conditions

We hope that you will be over the moon with the item you have ordered!

However if there is a problem, we would ask that you notify us within 24 hours of receiving your order and either a refund or replacement item can be arranged if the original item is returned within 7 days. Postage costs are non-refundable. We recommend that you obtain a proof of postage on returning the product to us and return postage is the purchasers responsibility.

If an item is damaged on it's journey to you, either a replacement will be sent out or a refund given on return of the damaged product.

Refunds and replacements can only take place once the item is returned to us, we cannot refund on or replace an item that does not reach us.

Under Distance Selling Regulations, any items that are tailor made or personalised cannot be returned, refunded or exchanged.

All information, photographs and written material of this website is the intellectual property of Elizabeth Spink and Merlin Glass and Art and must not be copied, reproduced or redistributed in any form without written permission.

BY PURCHASING FROM THIS WEBSITE YOU AGREE TO ADHERE TO THE TERMS LISTED ABOVE.